Privacy policy

NuAlign Wellness — Privacy Policy

NuAlign Wellness ("we," "us," or "our"), operated out of Sun City Center, Hillsborough County, Florida, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

a) Information You Provide Directly
- Name, email address, phone number
- Shipping and billing address
- Payment information (processed securely — see Section 4)
- Order history and customer service communications
- Marketing preferences (e.g., email/SMS opt-in status)

b) Information Collected Automatically
- IP address, browser type, device information
- Pages visited, time spent on site, referring website
- Cookies and similar tracking technologies (see Section 5)

c) Information from Third Parties
- Confirmation of successful payment from our payment processor
- Delivery status updates from shipping carriers
- Ad interaction data from advertising platforms when you arrive via a paid ad

2. How We Use Your Information
We use collected information to process and fulfill your orders, communicate order confirmations and support responses, send marketing communications only if you have opted in, improve our website and customer experience, detect and prevent fraud, and comply with legal and tax obligations.

3. Marketing Communications (Email & SMS)
We only send marketing emails or SMS messages to customers who have affirmatively opted in at checkout or via a signup form. SMS marketing complies with the Telephone Consumer Protection Act (TCPA); you may opt out at any time by replying "STOP" to any text message. Email marketing complies with the CAN-SPAM Act; every marketing email includes a functional unsubscribe link. Opting out of marketing communications does not affect transactional messages necessary to fulfill your order.

4. Payment Information
We do not store your full credit card or payment details on our servers. All transactions are processed through PCI-DSS-compliant third-party payment processors. These processors maintain their own privacy and security policies governing your payment data.

5. Cookies & Tracking Technologies
Our website uses cookies and pixels (including advertising platform pixels) to remember items in your cart, analyze site traffic and customer behavior, measure the performance of our advertising campaigns, and retarget visitors with relevant ads. You can disable cookies through your browser settings; however, this may affect site functionality.

6. How We Share Your Information
We do not sell your personal information. We share data only with payment processors, shipping and fulfillment partners, advertising platforms, and legal authorities if required by law.

7. Data Retention
We retain customer transaction and shipping data for as long as necessary to fulfill orders, comply with tax and accounting obligations, and resolve disputes. Marketing contact information is retained until you opt out or request deletion.

8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Privacy Rights
Depending on your state of residence, you may have the right to request access to your personal information, request correction or deletion, opt out of marketing communications, and opt out of the sale or sharing of personal information (we do not sell personal information). California residents may have additional rights under the CCPA/CPRA. Contact us to exercise any of these rights.

10. Children's Privacy
Our website and products are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us
NuAlign Wellness
restwellventures@gmail.com